New ‘Amadeus Nevio’ Solution Helps Airlines Become More Traveler-centric

Presentation of “Amadeus Nevio” solution to journalists during the Amadeus Synergies Event held in Athens.

Amadeus, a leading travel technology company, has rolled out “Nevio”, a new generation of better, smarter and more open airline technology and solutions, offering advanced retailing capabilities.

“Nevio is our totally new portfolio for airlines and it brings the ambition for them to become the retailer they want to be,” Gwenaele Monboisset, SVP Airlines, Central & Eastern Europe at Amadeus, told journalists during a presentation held on the sidelines of the Amadeus Synergies Event held in Athens.

A new modular technology, powering business solutions, Amadeus Nevio helps airlines grow revenue, differentiate themselves, focus on the traveler experience and therefore better serve their passengers.

“Nevio has the traveler in the center of everything, which means personalizing the end-to-end flow with customer insights and context to enable better service and satisfaction,” Monboisset said.

The new platform will allow airlines to transform every aspect of its operations to become more guest-centric in full alignment with IATA’s vision of a more dynamic and modern shopping experience.

According to Amadeus, with a move to Nevio, airlines will be able to offer guests more relevant and personalized travel experiences that include its own and partner products, like hotel, airport and destination services.

On top of being traveler-centric, Nevio will also help airlines become the retailer they want to be from a commercial perspective.

“That means selling better with dynamic and personalized offers… Some of our customers are already using dynamic pricing with fares and ancillaries and they are able to measure an increase of percentage points in their revenues,” Monboisset added

Saudia is one of the first airlines to launch Amadeus Nevio

“Putting the traveler at the center of everything also means we can go much further driving customer loyalty and serving the royal guests with a better use of the knowledge we have of who they are, the loyalty tier and how they like to consume miles,” Gwenaele Monboisset, SVP Airlines, Central & Eastern Europe at Amadeus, told journalists in Athens.

Finnair was the first customer signed by Amadeus and next in line is Saudia, the national flag carrier of Saudi Arabia.

Saudia intends to use Amadeus technology to distribute its advanced merchandising offers through the widest possible distribution channels, supporting end-to-end NDC booking flows.

According to Saudia, its transition to an entirely new generation of simplified and end-to-end retailing technology is part of the company’s plan to be even more traveler-centric.

“We want to refocus every aspect of our business around the guest, which is in line with Saudi Arabia’s Vision 2030. From the offers we make, to the schedules we operate and the level of flexible and personalized service we provide across all our touchpoints,” Saudia Chief Commercial Officer Arved von zur Muehlen said.

Saudia is looking to modernize every aspect of its guest experience, from digital touchpoints to its contact center and airport service points so guests can self-serve digitally if they choose. For example, by directly using a mobile app, guests could easily add or remove ancillary services.

“We want every aspect of the Saudia experience to delight our guests. Amadeus Nevio would give us new levels of flexibility and the ability to achieve this throughout our entire operation,” Saudia’s CCO added.

Amadeus and Saudia will work together on Saudia’s transition from the Amadeus Altéa Passenger Service System based on today’s existing industry standards to Amadeus Nevio, built around new offer and order principles.