Senior Travellers: How do they use Tourism-related Information and Communication Technology?

“For the tourism industry, this group (of senior travellers) is very important in creating balance between the low and the high season, as they have the possibility and also interest in travelling outside the high season.”

A recent study has revealed the three groups active senior travellers can be divided into on the basis of how they use tourism-related information and communication technology.

According to a study by the University of Eastern Finland and Jyväskylä University of Applied Sciences, the importance of senior travellers as a travel segment for the tourism industry is continuously growing as the number of pensioners increases in the Western world. Today’s pensioners are also very different from those a decade ago as they are familiar with computers and information technology, as they have used them when they were active in working life.

“Moreover, today’s pensioners are more affluent and more experienced travellers than earlier generations. We refer to them as active senior travellers, because they have time, money, skills, interest and health to travel”, says Research Manager Juho Pesonen of the University of Eastern Finland Centre for Tourism Studies.

The study analysed how active senior travellers use tourism-related information technology prior, during and after their trip. The study was based on nine interviews with senior travellers, selected by snowball sampling, i.e. existing interviewees recommending future ones.

“Earlier research has found that senior travellers are a very heterogeneous group, and senior travellers also have different approaches to using information technology”, Pesonen says.

Senior traveller groups

Active senior travellers are divided into the Adventurous Experimenters, the Meticulous Researchers and the Fumbling Observers:

– The Adventurous Experimenters are confident both in choosing their destination and using information technology. They are independent travellers who like to try out new destinations and avoid ready-made travel packages.

– The Meticulous Researchers, on the other hand, use technology mainly to search for information, and they appreciate safety and user-friendliness both when it comes to technology and their destination.

– The Fumbling Observers, however, are less keen to use technology and they often require assistance in using it. This group is the one that prefers ready-made travel packages and familiar destinations.

An interesting observation of the study was that the use of technology is closely linked to travel behaviour. Furthermore, senior travellers should not be seen as a homogeneous group preferring ready-made packages; instead, they have varying preferences.

“The share of independent senior travellers, in particular, seems to be on the rise. For the tourism industry, this group is very important in, for example, creating balance between the low and the high season, as they have the possibility and also interest in travelling outside the high season”, Pesonen added.