Austrian Airlines: New Self-service Baggage Drop-off at Vienna Airport

Austrian Airlines Self Check-in. Photo credit: Michèle Pauty.

As of December 6, 2016, Austrian Airlines passengers at Vienna Airport can drop off their luggage themselves at one of the 16 new self-service baggage drop-off counters.

The self-service baggage machines are installed in Terminal 3, following the airport’s investment of some 1.2 million euros in the joint project with Austrian Airlines.

Austrian Airlines Self Check-in. Photo credit: Michèle Pauty.

“With the installation and putting into service of the self-service bag drop-off counter, we have updated our terminal infrastructure technically and thus offer airlines and passengers an even better infrastructure quality”, Julian Jäger, member of the Management Board of Flughafen Wien AG, Vienna Airport, said.

The joint objective of the innovation is to ensure quicker check-in before the flight as well as to expand the service offering.

“Our customers will have the choice of either dropping off their baggage at the counter as usual or checking in their luggage themselves and thus eventually saving some time”, Austrian Airlines CEO Kay Kratky said.

Only a valid boarding pass is necessary to for oneself to check-in baggage. This boarding pass is either electronically provided in the case of Web check-in or can be printed in Terminal 3 at one of the check-in machines. Forty-nine of these devices are available at Vienna Airport.

In the future, the passenger will also have to indicate the number of pieces of luggage and then print the bag tags. In a second step, she or he puts the baggage on the conveyor belt, and reads the bar code on the baggage tag by using a handheld reader. The baggage tag must be visibly put on the luggage baggage.

Printing of baggage tags at home

In addition to the expand check-in offering at Vienna Airport, passengers will be able to print their baggage tags themselves at home also as of December 6. Initially this will be possible for flights departing from Vienna for Amsterdam, Zurich and Miami.

This is how the system works: enter the number of bags in the Web check-in, and the bag tag will be made available along with the boarding pass. Simply attach the baggage tag, drop off the baggage at the self-service baggage drop-off and save time at the airport.