KLM Launches Augmented Reality Service for Hand Baggage Check

Photo © KLM

KLM Royal Dutch Airlines has launched an Augmented Reality (AR) service, making it easier for passengers with a telephone camera to see whether their hand baggage is of the correct size.

The new AR hand baggage check uses a transparent, virtual KLM suitcase, which indicates the permitted dimensions for hand baggage on board. AR technology makes it possible for a virtual image to be placed in reality and to be used interactively. This makes it easy for a passenger to check at home whether their hand baggage is of the correct size.

The hand baggage check is available in the KLM App for iOS users.

Photo © KLM

“By offering this service, we are placing the needs of our customers first. We also continue to be pioneers of innovation in our passengers’ best interests,” Air France – KLM Senior Vice President Digital Pieter Groeneveld said.

The AR hand baggage check has been added to the existing functionalities of the KLM App, including up-to-date flight information; booking a flight; checking in online; downloading boarding passes or reserving specific seats.

The app was also recently launched in the Airport Map, a digital map of no less than 24 different airports enabling passengers to find their way around quickly.

The KLM App has already been downloaded millions of times and has more than 100,000 active users each day. No fewer than 70 percent of the app users are logged in permanently and use the KLM app several times a month.