Accor and AXA to Offer Medical Support to Guests at 5,000 Hotels Worldwide

Accor, a global hospitality leader, and AXA, an international insurance company, have joined forces to provide medical support to guests across the 5,000 Accor hotels worldwide.

As soon as July 2020, this partnership will enable Accor guests to benefit from the highest level of care thanks to the expert medical solutions of AXA Partners, AXA’s international entity specialized in assistance services, travel insurance and credit protection.

“This distinctive partnership with AXA, which we have been working on for several months, makes even more sense in today’s context. In an increasingly complex environment, our 300,000 team members on the ground will be able to assist our guests and ensure their safety during their stays, turning our hotels into ‘shelters’,” said Sébastien Bazin, Chairman and CEO of Accor.

Accor guests will benefit from AXA’s most recent advances in telemedicine through free access to medical teleconsultations.

Guests will also get access to AXA’s extensive medical networks with tens of thousands of vetted medical professionals. This will allow hotels to make the most relevant referrals (eg language, speciality, etc.) to their guests in the 110 destinations where Accor is present.

As Accor prepares for the post-COVID-19 rebound, this unique medical service complements its overall global recovery plan and is included in the enhanced health and prevention protocols that Accor has put in place notably through its ALLSAFE Cleanliness label in anticipation of the progressive reopening of its hotels across the different regions.

For AXA, this partnership is a unique occasion to strengthen its Payer to Partner strategy, which aims to provide innovative services to its customers, notably in health, one of its areas of growth in its Ambition 2020 plan.