The Athens Citizens’ Helpline center. Photo source: Athens Municipality.
The Municipality of Athens has recently upgraded its Citizens’ Helpline (1595) to ensure that problems reported and requests made by callers receive an immediate and reliable response.
The helpline now operates 24 hours a day, 7 days a week, all year round, with 90 percent of calls being answered within 30 seconds.
“The upgraded Citizens’ Helpline offers more direct communication with the municipality’s services,” said Athens Mayor Kostas Bakoyannis during his visit to the “1595” call center.
Athens Mayor Kostas Bakoyannis during his visit at the Athens Citizens’ Helpline center. Photo source: Athens Municipality.
Bakoyannis went on to add that the Greek capital’s residents will be able to be heard “regardless of the complexity or seriousness of the issue they want to report,” allowing for a more systematic intervention by the municipality when needed.
Athens’ residents and visitors can contact the municipal Citizens’ Helpline by dialing 1595, 210 5287800, or by sending an email to 1595@athens.gr.
The helpline provides services for a range of issues related to everyday life, including reporting damage of the city’s road network, public lighting, billboards, waste/recycling bins, and sidewalks, among others. The helpline can also handle reports about citizens in need, such as homeless people, and stray animals.
The Athens Citizens’ Helpline center. Photo source: Athens Municipality.
In addition, it accepts tree pruning requests, reports of abandoned vehicles, books appointments with different municipal departments, and offers information about the municipality’s digital services, responsibilities, and programs, among others.
With this upgrade, the municipality hopes to address citizens’ concerns in a more timely and efficient manner and improve the everyday lives of visitors and residents alike.
