Airbnb Drops Listings That Do Not Meet Quality Standards

Photo source: Airbnb

Home-sharing giant Airbnb announced this week that it would be doing away with any listings that fail to meet quality standards.

“As part of our efforts to empower hosts to deliver world-class stays, our hosting quality system identifies listings that may have failed to meet the expectations of our community. When repeated or severe violations of our ground rules for hosts are reported, listings may be removed from the platform,” said the company, adding that it had already removed more than 12,000 listings worldwide since April.

This comes on top of the removal of more than 81,000 listings globally in 2022 for not meeting host reliability and quality criteria.

In efforts to ensure quality standards, Airbnb said it had updated its system and now provided hosts with detailed guidance on what and how they can improve their offerings. In addition to guest feedback, the system also takes into account issues such as host cancellations and customer service-related issues aiming to get a wider picture of the quality and reliability of listings on the platform.

Additionally, Airbnb’s private feedback feature allows guests to help their hosts make adjustments for future stays.

Photo source: Airbnb

“Our team is always looking for new ways to help ensure each stay is a wonderful experience for both guests and hosts. We’re continuing to evolve our system in an effort to provide added peace of mind for guests, while also enabling us to provide more targeted feedback that can help hosts improve the quality of their listings. Our enhanced system focuses on making use of constructive feedback from our community to provide an even better experience for both guests and hosts,” said Catherine Powell, Global Head of Hosting at Airbnb.

Last week, media reported that Airbnb’s revenues per listing in nine US cities had dropped by as much as 50 percent in 2022.