Wyndham Launches New Hotel Owner and Guest Engagement Platforms

Photo source: Wyndham Hotels and Resorts.

Wyndham Hotels & Resorts, the world’s largest hotel franchising company by the number of properties, recently announced the launch of two new platforms designed to enhance the hotel ownership and guest experience.

“Every day we’re helping our owners open doors to best-in-class technology, more efficient operations, better guest experiences and more profitable hotels,” Wyndham Hotels & Resorts President and CEO Geoff Ballotti said, during the company’s 2023 Global Conference in Anaheim, California.

The new owner engagement platform, Wyndham Community, provides hotel owners with a single, centralized location to access real-time insights on key business metrics, track high-priority tasks, and other key action items.

The platform also provides a direct connection to operational support while serving as owners’ primary destination for vital news and updates.

The new guest engagement platform, powered by Canary Technologies, offers hotel owners a suite of mobile-centric tools to help them better cater to today’s travelers. These tools include:

• AI-driven property messaging: Guests can text hotels directly for any needs throughout their stay. Frequently asked questions are answered by Wyndham Hospitality AI, freeing hotel staff to focus on other guest needs.
• Smart mobile check-in: Guests can check in and out of their hotel room using their mobile device, eliminating the need to wait in line at the front desk.
• Dynamic upsell: Hotels can offer guests upgrades or other amenities during their stay, based on their preferences and the availability of rooms.
• Smart mobile checkout: Guests can check out of their hotel room using their mobile device, and housekeeping is automatically notified when the room is ready to be cleaned.

Photo source: Wyndham Hotels and Resorts.

The Wyndham Community platform is available now to all Wyndham franchisees. The guest engagement platform will begin rolling out in the coming weeks. Both tools come at no additional cost to Wyndham franchisees.

In addition to the new platforms, Wyndham also announced a new OTA reconciliation tool that helps hotels correct overbilling that can occur when a guest no-shows, cancels, or shortens their reservation. The tool is available at no additional cost to franchisees and currently covers all bookings made through Expedia and its affiliated brands.

The portfolio of Wyndham Hotels & Resorts includes approximately 9,100 hotels across over 95 countries on six continents. Operating a network of 24 hotel brands network, the portfolio of Wyndham includes approximately 852,000 rooms.