Alitalia is Closing: Info on Refunds for Flights from October 15

This is garbage , garbage Alitalia, I didn’t get my refund, I was fighting from last year (July 2021) .
I payed ticket, they cancelled my flight and nothing.
What we can do , someone knows, had an experience , or spoke with them ? Please help if you have some informations . I’m from Canada , there is an office to go and complain??????

I had bookings for May 2020 for which they gave vouchers & then the airline closed down. I contacted them but to no avail. Tried contacting ITA who has taken over Alitalia but they say they cannot refund. I think I’ve lost the money. Is there some way? I’m from India

I had a flight that I cancelled for May of 2020. I asked for a refund because the airline subsequently cancelled the flight. However because I canceled first I was denied a refund and given a voucher. The voucher expiry was extended but only for six months. In July of 2021 I called and they recommended I use the voucher to buy a new ticket for within the six months because they were offering free rebooking. So I bought a ticket in July for November travel, using the voucher, intending to cancel it and rebook for the spring sometime. In August I was notified by email that all flights after October 15 were cancelled, and directing me to fill out a form seeking refund. I did this, and I have called them for updates at least three times since then. Each time I call costs me $$ because there is no toll free number, and the wait on hold is long. First they told me a decision had not been reached on all the refunds. Then in December they said the refunds were approved and that I would hear by February. In February they said though the refunds were approved, the funds were not released yet and that I should check back. The last time I called I had to try to speak Italian as there was no English speaker available. They confirmed by refund request and once again took my email and phone number. I don’t know what to do now. It’s $3500 for a round trip business class ticket.

I am also in this mess. I went through a travel agent and he’s been running us around for 1 year. They owe us $10,000. 3 of us in business class. The travel agent even wrote us a check for the amount and the check bounced!
Is there is something we could do?
We are sick about this. They canceled our flight 1 month before our scheduled trip. The travel agent got us a flight on another airline but was more expensive because of the shortened time.
We were going to Italy from LA. We made it, but cost us triple what it should have.
Does anyone have any ideas?

Same here. Can we file a class action suit or something?

I have had the same problem: Flights that my Sister and Niece booked for June 2020, from South Africa to Malta, and back, were cancelled. They booked through MyTravel, that have been equally unhelpful. After numerous e-mails to MyTrip, they told us to contact Alitalia directly.

After holding the line for ages, an Italian friend of mine, finally got to talk to a consultant. She said that the tickets had already been refunded in October 2020 to MyTravel. MyTravel denies having received such a refund.

I am disgusted in Alitalia and MyTravel’s lack of commitment to its customers. Neither party has taken responsibility for the 1 000 Euro+ that my family has lost, and what was supposed to be an opportunity of a lifetime.